What Our Customers Say
Feedback from people we have looked after across Pala, Erattupetta, Vaikom and Ramapuram.
4.8 average from 10 reviews
The home collection team came at half past six in the morning for my mother's tests, and they were patient with her. Reports reached my email before noon. That saved us an entire day of travel.
We travelled from Erattupetta for my father's CT scan. Registration took barely ten minutes and the report was ready the same afternoon, so we did not have to make a second trip. Courteous staff throughout.
Being able to give a fasting sample by seven in the morning means I can still reach work on time. The counter does get busy after eight, but the queue moves steadily and the nurses are polite.
My uncle is 78 and cannot travel easily. The home collection team have come to the house every month for over a year now. They know him by name, they are never rushed, and the report reaches us the same evening.
My mother is eighty-two and cannot manage steps easily. Someone from the front desk brought a wheelchair without being asked and stayed with us till the X-ray was over. Small thing, but we remember it.
The Vaikom branch is ten minutes from my house, so routine blood work no longer means a trip to Kottayam. Rates are printed at the counter and I have never been charged anything different.
I had put off my mammogram for months out of hesitation. The lady technician took time to explain each step and there was no rush. I have since told two of my neighbours to go.
Booked home collection over the phone on a Sunday evening and the technician came on Monday morning as promised. Parking at the Pala centre is tight, but the lab work itself has been reliable.
Our dentist asked for an OPG and we came here on his suggestion. It was done within fifteen minutes of reaching, and they gave both a print and a soft copy without extra charge.
Came in on a Saturday afternoon for an ECG, half expecting to be sent back. It was done without fuss and the reception rang the next day reminding me to collect the report.